About us

Welcome to Town & Country Heating, Plumbing and Electrical

Your trusted family-run plumbing, heating and electrical experts serving Gloucestershire and the surrounding counties.

We specialise in installing plumbing, heating and electrics for both residential and commercial properties in Cheltenham, Gloucester, Stroud, Forest of Dean, Tewkesbury, The Cotswolds, Worcestershire, Herefordshire, Oxfordshire, and Bristol.

At Town & Country Heating, Plumbing and Electrical, we're dedicated to delivering a seamless, hassle-free service that exceeds expectations. Our team is committed to excellence, evidenced by our long-standing relationships, and repeat business. With a focus on family values, honesty, and reliability, we take pride in offering a quality plumbing and heating service.

Customer satisfaction is at the heart of everything we do. We strive to understand and meet our customers' needs, ensuring that every project is completed efficiently, cost-effectively, and to the highest standards. From start to finish, we maintain open communication and transparency. No job is too big or too small for us. Whether it's a minor repair or a major installation, you can trust Town & Country Heating, Plumbing and Electrical to deliver outstanding results at competitive prices.

MISSION STATEMENT

Our mission is simple yet powerful: to provide our customers with the most professional, efficient, and reliable mechanical, heating, plumbing and electrical service available.

We set the standard for quality and reliability without ever compromising on safety and quality. Our team of skilled professionals is driven by a shared commitment to customer satisfaction.

When you choose Town & Country Heating, Plumbing and Electrical, you're choosing more than just a service provider – you're choosing a partner you can trust to meet all your mechanical, heating, plumbing and electrical needs with precision, care, and expertise.

OUR PROMISE

Fully insured, gas safe, NICEIC approved contractor, OFTEC registered.

Rest assured, we are a NICEIC approved contractor, and all our engineers are fully insured and certified to the Gas Safe and OFTEC standards. Your safety is our top priority, and we ensure that all work is carried out to the highest industry regulations and standards.

Free no obligation quotes.

We believe in transparency and fairness. That's why we offer free, no-obligation quotes. You can trust that our estimates are accurate and comprehensive, with no hidden fees or surprises and we won't proceed until you're completely happy with the proposed work.

Customer care & after sales.

Our commitment to excellence extends beyond the completion of the job. From the moment you reach out to us, through to the completion of the project, we provide attentive customer care and support. If you have any questions or concerns, our friendly team is here to help. Your satisfaction is our priority, and we strive to ensure that your experience with us is positive and hassle-free.

OUR VALUES

Customers: We are dedicated to delivering a quality service that is second to none, consistently reliable, efficient, and safe. Our flexibility as individuals and as a business allows us to meet our customers’ needs.

Service excellence: We provide excellent service, adhering to high ethical standards in every aspect of our work.

Integrity and trust: Our foundation is built on delivering high-quality work and products at competitive prices, earning the trust of our customers through honesty and reliability.

Passion: Each project we undertake is approached with passion and dedication, as we strive to find the right solution for our customers' individual needs.

Value: We prioritise providing quality services at competitive prices.

Safety: The safety of our employees and customers is paramount. We maintain rigorous safety standards to ensure a secure working environment for everyone involved.

Continuous Improvement: Our team is committed to ongoing learning and development, continuously improving our skills, knowledge, and education to uphold the standard of excellence our customers expect.

Beliefs: We believe that quality emanates from the commitment of our management and employees. As a team, we strive for the best, treating each other with respect and honesty to have a harmonious and safe working environment.

"Town & Country have provided much valued support on a variety of projects, from reactive callouts supporting key clients to six-figure construction works undertaking design, installation and ongoing commission and maintenance. Town & Country’s continued support across a wide variety of works, sectors and values ensures we can continue to provide our best service as contractor of choice."

Philip Illing BSc Hons

Head of General Works, EG Carter & Co Ltd